Refund policy
Refund Policy
At UtileFlux, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the terms outlined below.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of receipt. Products must be unused, in their original packaging, and in the same condition as when delivered. The following categories are eligible for refunds:
- Wall Decor
- Kitchenware
- Storage & Organization
- Cleaning Tools
- Grooming Tools
Note: Certain items, such as personalized or perishable goods, may not be eligible for refunds unless defective.
How to Initiate a Refund
To request a refund, please contact our support team at [email protected] with your order number and reason for return. Our team will provide instructions on how to return the item(s).
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for returns.
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.
Exchanges
If you received a defective or incorrect item, we are happy to exchange it for the correct product. Please contact us at [email protected] to arrange an exchange.
Non-Refundable Items
Gift cards, downloadable software products, and items marked as final sale are not eligible for refunds.
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are here to assist you.